Metropolitan Area Agency on Aging
  • Arden Hills, MN, USA
  • 42,300-47,500 DOQ
  • Salary
  • Full Time

Generous benefits including health, dental and life insurance. 26 days of PTO accrued annually plus 8 holidays. Disability insurance after 1 year, and a retirement plan match of 5% of salary.

We are the Metropolitan Area Agency on Aging, a leader, advocate, and partner in the seven-county Twin Cities metropolitan region. We support communities, health care, individuals, caregivers and others to help the population age successfully, living independently longer in their communities. MAAA has an integrated system of information, assistance, education, services and facility-to-home support. As a regional agency, MAAA delivers Senior Linkage Line services in partnership with the Minnesota Board on Aging.

What Type of Individual Are We Looking For?

A passionate and detailed oriented human services professional who is:

  1. Culturally aware
  2. Self-motivated and able to work in a fast pace environment
  3. Skilled in problem solving and can navigate complex problems with multiple variables
  4. Dedicated to providing the highest standard of quality service and consideration
  5. Proficient with telephone etiquette and techniques necessary for a call center setting

What will you be doing?

  • Work in the Senior LinkAge Line call center to deliver benefits and housing options counseling and community resources to support healthy aging and independence.
  • Provide in-depth counseling and assistance related to long-term care options and benefits.
  • Utilizes assessment tools including Rapid Screen and Long-Term Care Choices Navigator to evaluate service needs and develop support plans.
  • Offer comprehensive, clear, and objective information to older adults and their family members, persons with disabilities, providers and other caregivers; facilitating connections to home and community-based services and benefit options.
  • Assist Medicare beneficiaries to understand their benefits, complete required paperwork, access benefits to which they are entitled, and make informed benefit selections.
  • Screen callers for public program eligibility including Medicare Savings Programs, Medical Assistance and others; providing forms and application assistance, as needed.
  • Identify signs, symptoms, and risk factors for abuse and report potentially vulnerable situations to the county Common Entry Point.
  • Contribute to a positive work and team-oriented environment, working both independently and in a collaborative team environment.

What Skills Do You Need to Be Considered for This Position?

  • Bachelor's Degree from an accredited program of social work, gerontology, or related human service field required. Must meet State licensure requirements of profession, as applicable.
  • One year of professional or internship experience in the social services field, including long-term care, health care provider, social services provider or lead agency setting.
  • Knowledge of health insurance benefits options including Medicare benefits, Long-Term Care Insurance and public benefit programs.
  • Demonstrated experience in helping consumers navigate the long-term care service system including formal, quasi-formal and informal organizations and providers.
  • Knowledge of financing options to support long-term care services including Medicare benefits, Long-Term Care Insurance and public benefit programs.
  • Demonstrated understanding of the aging process and challenges of families related to caregiving.
  • Strong proficiency in Microsoft Office Suite - specifically Word and Outlook, and skill using the Internet in a business environment.
  • Strong time management and organizational skills.
  • Continual attention to detail and accuracy.
  • Ability to manage competing tasks and demands while meeting deadlines.
  • Excellent customer service skills.
  • Excellent interpersonal skills. Ability to work independently and as part of a team.
  • Take initiative; use sound judgment when making decisions or seeking input and direction.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute cost comparisons for consumers to assist with long-term care planning, insurance plan selection and benefits counseling

What can we offer you?

  • Over 20 years of successful leadership in home and community-based services,
  • Strong, consistent history of growth, financial stability, and effective leadership,
  • Comprehensive benefits, including medical, dental, life, disability,
  • Generous time off benefit of 26 days of PTO annually plus 8 holidays,
  • Retirement savings plan with a match of 5% salary, and
  • Positive, supportive and collaborative work environment.

To learn more about this opportunity, please explore our website. Qualified candidates are invited to submit a resume online at

BIPOC candidates are encouraged to apply.

We are an Equal Opportunity Employer M/F/Disabled/Veterans

Metropolitan Area Agency on Aging
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