Metropolitan Area Agency on Aging
  • Arden Hills, MN, USA
  • 42,300-47,500 DOQ
  • Salary
  • Full Time

Generous benefits including health, dental and life insurance. 26 days of PTO accrued annually plus 8 holidays. Disability insurance after 1 year, and a retirement plan match of 5% of salary.


Trellis is a nonprofit organization that provides services, information and connections that help people age well. We are innovators in the field of aging, and are working to offer and create new products, services and relationships to meet the changing needs of a growing population of older adults. We are committed to serving our aging communities with equity and inclusivity.

What Type of Individual Are We Looking For?

A passionate and detailed oriented human services professional who is:

  1. Culturally aware
  2. Self-motivated and able to work in a fast pace environment
  3. Skilled in problem solving and can navigate complex problems with multiple variables
  4. Dedicated to providing the highest standard of quality service
  5. Proficient with telephone etiquette and communication techniques necessary for a call center setting

What will you be doing?

  • Work in the Senior LinkAge Line call center to deliver benefits and housing options counseling and community resources to support healthy aging and independence.
  • Provide in-depth counseling and assistance related to long-term care options and benefits.
  • Utilizes assessment tools including Rapid Screen and Long-Term Care Choices Navigator to evaluate service needs and develop support plans.
  • Offer comprehensive, clear, and objective information to older adults and their family members, persons with disabilities, providers and other caregivers; facilitating connections to home and community-based services and benefit options.
  • Assist Medicare beneficiaries to understand their benefits, complete required paperwork, access benefits to which they are entitled, and make informed benefit selections.
  • Screen callers for public program eligibility including Medicare Savings Programs, Medical Assistance and others; providing forms and application assistance, as needed.
  • Identify signs, symptoms, and risk factors for abuse and report potentially vulnerable situations to the county Common Entry Point.
  • Contribute to a positive work and team-oriented environment, working both independently and in a collaborative team environment.

What Skills Do You Need to Be Considered for This Position?

  • Bachelor's Degree from an accredited program of social work, gerontology, or related human service field required. Must meet State licensure requirements of profession, as applicable.
  • One year of professional or internship experience in the social services field, including long-term care, health care provider, social services provider or lead agency setting.
  • Knowledge of health insurance benefits options including Medicare benefits, Long-Term Care Insurance and public benefit programs.
  • Demonstrated experience in helping consumers navigate the long-term care service system including formal, quasi-formal and informal organizations and providers.
  • Knowledge of financing options to support long-term care services including Medicare benefits, Long-Term Care Insurance and public benefit programs.
  • Demonstrated understanding of the aging process and challenges of families related to caregiving.

What can we offer you?

  • Over 20 years of successful leadership in home and community-based services,
  • Strong, consistent history of growth, financial stability, and effective leadership,
  • Comprehensive benefits, including medical, dental, life, disability,
  • Generous time off benefit of 26 days of PTO annually plus 8 holidays,
  • Retirement savings plan with a match of 5% salary, and
  • Positive, supportive and collaborative work environment.

To learn more about this opportunity, please explore our website. Qualified candidates are invited to submit a resume online.

Careers at Trellis | Trellis Connects

BIPOC candidates are encouraged to apply.

We are an Equal Opportunity Employer M/F/Disabled/Veterans

Metropolitan Area Agency on Aging
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